Terms and Conditions

Frank P. McCartin Co., Inc. — Terms and Conditions

Welcome to goindustrialsupplies.com, operated by Frank P. McCartin Co., Inc., doing business as Go Industrial Supplies (“Frank P. McCartin Co.,” “we,” “us,” or “our”). By accessing or using this website, submitting an inquiry, or opting in to receive communications from us, you agree to be bound by these Terms and Conditions and our Privacy Policy.

2. SMS / Text Messaging Terms & Conditions

• Program Name: Frank P. McCartin Co., Inc. Customer & Order Communications.
• Program Description: By opting in to receive text messages from Frank P. McCartin Co., Inc. (either by checking the SMS consent box on our website forms, texting us first, or providing verbal/written consent to our staff), you agree to receive conversational and transactional SMS/MMS messages related to your inquiries, quotes, product availability, order status, pickups, deliveries, and account administration. We do not send unsolicited mass marketing text messages.
• Opt-Out Instructions: You can cancel the SMS service at any time. Simply text STOP to the number from which you received the message. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed.
• Help & Support: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at (800) 929-9101 or ar@goindustrialsupplies.com.
• Message Frequency: Message frequency varies depending on your interactions with us, active quotes, and open orders.
• Message and Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you.
• Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
• No Condition of Purchase: Consent to receive text messages is voluntary and is not a condition of any purchase.
• Privacy: Please review our Privacy Policy. Mobile opt-in data and consent will never be shared with third parties for marketing or promotional purposes.

3. Quotes, Orders, Returns, and Sales Tax

• Returns: Any returns must be within 30 days of invoice and accompanied by the original receipt or invoice number. Items must be in original packaging, unused, and in resalable condition. No returns are allowed on electrical/electronic items, special orders, or custom-cut items.
• Sales Tax: Pursuant to Massachusetts law, we charge 6.25% sales tax unless we have a valid signed Massachusetts Form ST-4 (Resale Certificate) or Form ST-5 / ST-2 (Exempt Purchaser Certificate) on file prior to invoicing.

4. AI Usage, Automated Tools & Human Verification Disclaimer

Interactive Concierge, Cross-Reference & Triage Tools (Non-Binding Guidance): Any on-site interactive assistant (including our AI Trade Counter Concierge / Deep Help widget), 325+ OEM Brand Cross-Reference Finder, or Hard-to-Find Part Nameplate Triage tool is provided strictly for preliminary informational and intake convenience. Automated outputs do not constitute a binding price quotation, engineering stamp, or safety directive; all final part cross-references, contract pricing, and orders are verified by human counter specialists at Frank P. McCartin Co., Inc.

Human-Reviewed Technical Content & Zero Public AI Model Training: Technical guides and reference tables on this platform may utilize AI-assisted research and formatting tools under human subject-matter supervision verified against official OEM catalogs and Massachusetts contract records. Customer inquiries, uploaded nameplate photos, purchase orders, and account records are never sold or used to train public third-party foundation AI models.

5. Governing Law

These Terms and Conditions and any dispute arising out of or relating to your use of the website or purchases from Frank P. McCartin Co., Inc. shall be governed by the laws of the Commonwealth of Massachusetts, with exclusive venue in Middlesex County, Massachusetts.